Press Release: Vintegrity Partners with QStory
May 31st, 2019 .
Vintegrity Partners provides best-of-breed Workforce Optimization (WFO) software solutions for Contact Centres across the world. Their full suite of offerings includes sales, customised system design, engineering and implementation, project management, training consulting and ongoing maintenance support.
“We are delighted to partner with such a well-respected and experienced team who provide high value workforce optimisation solutions to their clients” says Paddy Coleman, CEO of QStory, “Vintegrity’s provision of our dynamic and agile suite of AI-based products will allow their clients to leapfrog their competition, providing improved customer service and workforce engagement along with dramatic costs savings.”
Jim Minatra, Managing Partner at Vintegrity identified QStory products as the piece that is missing from many current WFO offerings. Having recognized their clients’ growing needs for “new wave” WFM: flexible scheduling, agent self-service and adaptive real-time scheduling, “QStory’s unique approach is the perfect “lite-touch” technology which can be easily and quickly deployed to meet these needs,” explains Jim.
QStory solutions; ARTI (Automation Real-Time Intelligence), WEM (Workforce Engagement Management) and WhyDetector (automated reporting suite), predict when there won’t be enough work for Contact Centre staff and automates valuable remedies, identifies service level risks and recommends ways to mitigate or prevent these, and engages agents via the WEM app with self-service access to their schedule, training programmes, holiday bookings, access to break-shifts, time banking and more.
QStory, nominated as “One to Watch” at the Everline Future 50 awards in 2016, is revolutionising the way call centres manage their real time activities. The QStory solutions were created after years of experience in delivering WFM projects globally and the realisation that traditional WFM platforms fall short in delivering all the tools required by real-time teams.