Consult. Deliver. Recommend.

Our certified trainers are all former users of the solutions, who can provide context to our customers on how the solutions can be used to drive business success. They are industry experts that are fully certified on the software.

Everything You Need to Know to Get the Job Done

Our Training services will give your users and technical team the hands-on skills to confidently configure, operate and support the technology solutions you’ve invested in. Training courses are tailored to your working environment, focusing on the daily tasks of your team.

To support dynamic and growing organizations, the training process never stops. From initial training of new hires to honing the skills of experienced users, our first priority is to help your team continuously improve.

That's why we offer a variety of courses across IT, business and operational functions.  Our training experts make sure that the right information gets to the right people in the right format. Our training programs always cover the latest features and capabilities.

Our Education Specialists have developed and delivered thousands of comprehensive training courses to customers worldwide. Our trainers possess unmatched experience and expertise in training users of all levels on best-practice utilization of contact center technologies.

Here's how you'll benefit from our Training services:

Our end-to-end approach includes full training for all your users at all levels, to ensure your organization is fully equipped to deploy your Contact Center solution and extract maximum value:

  • Make it easy for your workforce to get their job done
  • Increase user productivity, adoption and job satisfaction
  • Enhance system utilization and performance
  • Deepen the technical knowledge and self-sufficiency of maintenance team
  • Ensure smoother, quicker rollouts and ongoing operations

Role-Specific, Hands-on Training

Our role-oriented training programs focus on delivering the practical knowledge each team member needs to succeed in his or her daily tasks. Our training portfolio for the WFO solutions includes:

Hands-on application courses for key users (administrators, business analysts, etc.)

End-user application training for supervisors, team leaders and other end-users

Technical courses for IT personnel focusing on system monitoring, maintenance and troubleshooting