Verint Solutions

Vintegrity Partners is a value added reseller of Verint solutions. We Sell, Consult, Implement, Train and Support all the Verint solutions (and more) as outlined below. We are a fully certified platinum partner of Verint providing Verint solutions for contact centres and back office requirements.

If you would like to discuss a purchase or just call for advice please reach out to us on +1 (866) 662-6868 alternatively you can send an email  to [email protected] and we will get back to you.

Verint Call Recording

Capture interactions across multiple channels and retrieve recordings quickly, even in unstructured content, to reduce effort, analyze and track trends, mitigate liability, and enhance compliance.

Verint Screen Capturing or Screen Recording

While call recording allows for the audio playback of customer conversations, a valuable tool in coaching, training and liability protection, screen capturing adds a record of synchronized full-video screen capture.

Verint Quality Management

With Verint Quality Management, you can evaluate all of the attributes of a customer interaction, including voice conversations and associated screen data, text-based interactions (such as chat), and video, right from a single screen.

Verint Automated Quality Management

Do you monitor all your contact center interactions? Screening a small percentage of voice calls only may leave customer service process flaws and non-compliant interactions hidden. Verint can help you improve service quality, agent performance, and mitigate compliance risks.

Verint Workforce Management (WFM) 

Verint Workforce Management (WFM) incorporates forecasting, scheduling and other functions into a coordinated effort to optimize your workforce resources.

• Verint Mobile Team View

Verint Speech Analytics 

Verint Speech Analytics is an enterprise-grade solution that transcribes 100% of recorded calls to automatically discover and analyze words, phrases, categories

Verint Performance Management

Capture and aggregate data across multiple systems while providing a unified framework for efficiently tracking, managing, and improving both individual and organizational performance.

Verint Desktop and Process Analytics 

Help managers improve employee productivity, quality and compliance

• Application Visualizer

• Verint Real-Time Coaching

• Application Triggers (Pause and Resume)

• Real-Time Agent Assist 

Verint Financial Compliance 

Verint helps financial services organizations transform their compliance operations and confidently navigate through increasingly complex trading regulations.