Verint Solutions

Vintegrity Partners is a value added reseller of Verint solutions. We Sell, Consult, Implement, Train and Support all the Verint solutions (and more) as outlined below. We are a fully certified platinum partner of Verint providing Verint solutions for contact centres and back office requirements.

If you would like to discuss a purchase or just call for advice please reach out to us on +1 (866) 662-6868 alternatively you can send an email to sales@vintegritypartners.com and we will get back to you.

Verint Call Recording

Capture interactions across multiple channels and retrieve recordings quickly, even in unstructured content, to reduce effort, analyze and track trends, mitigate liability, and enhance compliance.

Verint Screen Capturing or Screen Recording

While call recording allows for the audio playback of customer conversations, a valuable tool in coaching, training and liability protection, screen capturing adds a record of synchronized full-video screen capture.

Verint Quality Management

With Verint Quality Management, you can evaluate all of the attributes of a customer interaction, including voice conversations and associated screen data, text-based interactions (such as chat), and video, right from a single screen.

Verint Automated Quality Management

Do you monitor all your contact center interactions? Screening a small percentage of voice calls only may leave customer service process flaws and non-compliant interactions hidden. Verint can help you improve service quality, agent performance, and mitigate compliance risks.

Verint Workforce Management (WFM)

Verint Workforce Management (WFM) incorporates forecasting, scheduling and other functions into a coordinated effort to optimize your workforce resources.

Verint Mobile Team View

Verint Speech Analytics

Verint Speech Analytics is an enterprise-grade solution that transcribes 100% of recorded calls to automatically discover and analyze words, phrases, categories

Verint Performance Management

Capture and aggregate data across multiple systems while providing a unified framework for efficiently tracking, managing, and improving both individual and organizational performance.

Verint Desktop and Process Analytics

Automated Application Triggers: Monitors real-time desktop events, such as which applications agents are opening or typing in, to automatically pause and resume audio and screen recordings when sensitive data is being handled.
Contextual Data Tagging: Automatically labels and tags captured interaction data with key transactional metrics (like account numbers or trading IDs). This binds screen and voice activity together across related trades, ensuring robust Trade Surveillance for Modern Times and facilitating easy retrieval for audits.
Real-Time Process Guidance: Utilizes tools like Verint Process Assistant to generate pop-up step reminders on employee desktops. This keeps agents from skipping mandated regulatory disclosures or proceeding down non-compliant paths.
Desktop Activity Analytics: Logs exact non-phone activities and system behaviors, allowing supervisors to detect workflow irregularities or non-compliant actions on-the-spot and generate alerts for immediate managerial coaching.

Application Visualizer
Is a powerful desktop analytics solution designed to provide contact center leaders with objective, real-time data on employee application usage. While it is primarily celebrated for driving operational efficiency and workforce productivity, its ability to monitor employee desktop activity acts as a critical technical pillar for maintaining compliance with complex trading and financial regulations
Verint Real-Time Coaching
Is a foundational feature that acts as a guardrail for trading workflows. Powered by Verint Da Vinci AI, the system actively monitors and transcribes live conversations, allowing organizations to comply with strict trading frameworks like MiFID II, Dodd-Frank, MAR/MAD II, and FINRA guidelines.
Application Triggers (Pause and Resume)
This feature automatically sends pause and resume commands to call and screen recorders based on specific desktop events (like an agent navigating to a payment screen). This functionality is designed to help organizations reduce post-call redaction issues and adhere to various regulatory standards.
Real-Time Agent Assist
Uses conversational AI and live transcription to analyze calls as they happen, acting as a live co-pilot for contact center agents. In trading and financial services, where regulations like MiFID II and the FCA Consumer Duty demand exact compliance and total communication monitoring, the technology catches risks in the exact seconds of a live call, rather than catching them weeks later during post-call quality assurance

Verint Financial Compliance

Contact centers in heavily regulated financial markets use Verint Financial Compliance to automatically capture, store, monitor, and analyze all trade-related interactions. By utilizing Omnichannel Compliance Recording, the platform records a complete picture of the trade lifecycle across voice calls, video meetings, and digital communications. This continuous oversight helps institutions adhere to stringent regulatory frameworks like MiFID II, MAR/MAD II, ASIC, and Dodd-Frank.